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Important Learning & Organizational Effectiveness Updates

We encourage you to learn more about our course offerings by viewing the calendar below:

For detailed course information, see our HR Learning Catalog.

WELCOME TO LEARNING & ORGANIZATIONAL EFFECTIVENESS

The mission of the HR Learning & Organizational Effectiveness team, is to collaborate with the UCF community to improve organizational effectiveness and provide access to learning and professional development. Services include:

  • Strategic and Operational Planning
  • Climate and Work Culture Assessment and Planning
  • 360-Degree Assessment and Leadership Coaching
  • Team Assessment and Development
  • Team Retreat Planning and Facilitation
  • Leadership Development
  • Creative Problem Solving
  • Goal Setting
  • Training and Professional Development

A WORLD OF OPPORTUNITY

UCF believes in BIG opportunities. That’s why the HR Learning & Organizational Effectiveness team has made it our mission to help you be successful at your job, and grow in leadership and responsibility with confidence. Our team is here for you. From in-person training at our Research Park facility and customized services in your department or retreat site to in-depth organization development consultation, we help you by using research-based approaches. Many of our services are free, saving you hundreds of dollars toward professional development. We look forward to working with you!

Mission

We collaborate with the UCF community to improve organizational effectiveness, and provide access to learning and professional development.

Vision

We are proactive leaders that influence change in support of UCF’s Strategic goals.

Employee Development

The HR Learning and Organizational Effectiveness team provides professional development opportunities for university employees. We encourage you to learn more about our course offerings by viewing the calendar below:

For detailed course information, see our HR Learning Catalog.

Open-Enrollment Workshops for All Employees

  • Civility at Work
  • Conflict Resolution
  • Constructive Conversations
  • Copyright for Images and Video
  • Effective Delegation
  • Emotional Intelligence
  • Emotional Intelligence 2.0
  • Ethical Leadership
  • Giving & Receiving Feedback
  • Leader Readers Book Club
  • Leadership is Everyone’s Business
  • Lightning Lunch-n-Learn Series
  • Navigating Change (and the Stress that Comes with It)
  • Project Management: Overview
  • Project Management: Workload Prioritization
  • Project Management: Scoping Out a Project
  • Public Records
  • Recruitment and Selection
  • Respectful Dialogue Discussion Series
  • Strengths Training Series
  • Train-the-Trainer Refresher

How to Register for Training

To register for courses and get more course information (such as location and cost), follow the instructions below.

  1. Go to https://my.ucf.edu and select “Workday.”
  2. Sign in with your NID credentials.
  3. In the search bar at the top of the Workday screen, type “Browse Learning Content” and select “Browse Learning Content” from the search results.
  4. Search for the course by entering the course number or course name in the catalog search bar; you can narrow the search by using the filters on the left side of the screen.
  5. For digital (online) courses:
    • Select the desired course and click “Enroll.”
    • On the next screens, click “Submit” and “Done.”
  6. For blended (in-person) courses:
    • Click “Select Offering.”
    • Select the desired offering and click “OK.”
    • On the next screens, click “Submit” and “Done.”

LinkedIn Learning

LinkedIn Learning is an online learning platform that offers training in a wide range of topics to help you achieve your personal and professional goals. Explore over 12,000 courses and 5,000 video tutorials from industry experts and leaders, all in one place. LinkedIn Learning is available to all UCF students, faculty, and staff.

LinkedIn Learning also provides curated course “playlists” that provide learning paths on specific topics.

Access and Community Engagement

Access and Community Engagement offers a broad spectrum of courses and certification programs to the UCF community.

UCF Continuing Education

UCF Continuing Education provides fee-based learning opportunities to the UCF community, the greater Orlando area, and beyond. With more than 400 online courses, numerous certification programs, and various professional development workshops, Continuing Education is a go-to resource for your professional development.

My IT Future Institute

Accelerate your career in the IT industry! UCF and My IT Future Institute are pleased to announce offerings that will enable employees to obtain discounted classes delivered and taught by My IT Future Institute. Students can take Online Live (OLL) classes as well as traditional Instructor-Led courses.

Technical courses included in this offering are available for as low as $300 per day. Application courses included in this offering are available for as low as $150 per day. To enroll in a course, call Sheri Slusher to get pricing, then contact your Finance Business Center for billing assistance.

For more information regarding discounted courses please call Sheri Slusher at (386) 266-7134 or email [email protected]

CONTACT THE TEAM

Supervisory Education

To help you build your leadership skill and reach your goals as a leader, we offer training, tools, and support services. For detailed course information, see our HR Learning Catalog.

Self-Paced Course

HR Learning and Organizational Effectiveness has created a self-paced online course, 2022 Performance Appraisal Refresher Course, regarding Performance Appraisals (PA) that provides a timely update to the PA process, reinforces PA best practices, and outlines Workday and SET changes to the PA process for supervisors. Supervisors must have previously attended the Performance Appraisal: Supervisors course to receive access and credit for the refresher course.

Supervisors who are interested in the 2022 Performance Appraisal Refresher Course but have not attended the Performance Appraisal: Supervisors course can attend the upcoming virtual offering on Wednesday, September 14 from 9:00 a.m. to 11:30 a.m. Registration for the training is available in Workday.

Questions regarding supervisory education should be directed to [email protected].

Open-Enrollment Workshops for Supervisors

HR Learning offers open-enrollment workshops targeted to supervisors, including:

  • Fostering a Civil Workplace
  • Leadership Charging Zone Series
  • “LIL” Chats for Supervisors Series
  • Performance Appraisal: Supervisors
  • Performance Management 1.0
  • The Practical Coach™
  • UCF Reporting Concerns Panel for Supervisors
  • UCF Resources for Supervisors Series

Performance Management Certification

Complete the following four courses in a 18-month period and earn a “Performance Management” certificate.

  • Giving & Receiving Feedback
  • Performance Appraisal: Supervisors
  • Performance Management 1.0
  • The Practical Coach™
CONTACT THE TEAM

HR Learning & Organizational Effectiveness Consulting Services

Our team collaborates with UCF leaders to plan and implement strategies that improve effectiveness in the workplace. We use a planned, collaborative, research-based process that is formally referred to as organization development.

We will help you set project goals and develop a plan for your team. We will collaborate with you to identify the best options to enhance your team’s success. Training is one of the strategies used in the OD process, but a change in planning, processes, work climate, or other strategies may also help propel your work group toward excellence.

Our initial consultation is free of charge. For facilitation and implementation, we agree on a fee prior to project launch.

Consulting Services Available

Team Assessment and Development

Team assessment is a diagnostic process to determine the current strengths and development opportunities of a team. Typical team assessments include diagnosing team stages, effectiveness, engagement, or climate. Going through the assessment process typically strengthens a shared sense of purpose, trust, and communication among teammates. The end goal remains the same: to create a positive team experience and optimize team performance.

Our Services: Collaborate with leaders to determine the need for assessment, select the right assessment tool, and offer guidance through the process from initial assessment to implementing a team development plan.

Leadership Assessment and Development

Leadership assessment is a structured process to guide leaders in understanding their strengths and development opportunities and creating an individual development plan. A multi-rater process (also called 360 feedback) collects feedback from a variety of sources (self, direct reports, immediate supervisor, colleagues, and other stakeholders). Typically, a third party facilitates the process to ensure confidentiality for participants, and a leadership coach delivers the results and works with the leader to create a development plan.

Our Services: Offer guidance to leaders through the process of selecting an assessment tool, connecting with a leadership coach, and preparing an individual development plan.

Organizational Assessment and Planning

Organizational assessment (OA) is a systematic process for collecting and analyzing information about factors that affect an organization’s performance. An OA is often used as a diagnostic process or the starting point for planning and implementing internal changes or strategic planning, as well as an integral part of ongoing improvement processes.

Our Services: Collaborate with leaders to determine how an organizational assessment process can benefit your work unit; offer guidance on tools and best practices for implementation.

Strategic and Operational Planning

Strategic planning guides an organization to identify their vision, mission, values and long-term goals and objectives (often over a 5-year plan). Operational planning in turn, supports the success of the strategic plan with specific team/unit-based goals, actions, and metrics.

Our Services: Provide guidance, tools, resources, and facilitation to leaders and groups for both strategic and operational planning.

Retreat Planning and Facilitation

Retreats provide an opportunity for workgroups to reflect, rejuvenate, reinforce, or reformulate their direction and priorities.

Our Services: Offer guidance, resources, and facilitation to help plan engaging and productive retreat experiences.

Team Alignment and Development

A team can be defined as a group of individuals working together for a common purpose. Transitioning from a role as an individual contributor to a team member can be both rewarding and challenging.

Our Services:

  • Collaborate with leaders and their teams to set goals and expectations and develop processes and best practices to engage members as they transition from individual contributors to contributing team members.
  • Plan and facilitate custom assessment-based workshops for intact work teams or project teams.

Employee Development and Supervisory Education

Our team provides development opportunities to UCF faculty and staff. Employees can register for open-enrollment courses via Workday. To view our course calendar, visit the HR Learning website. In Workday, courses are organized by topic. HR Learning courses are organized into two categories, “Employee Development” (for all employees) and “Supervisory Education” (for leaders).

Our Services: Courses can be delivered by request for intact teams. Materials and facilitation fees apply.

Team Assessment and Development

Assessment
Description
Fees
DiSC® Productive Conflict
  • Self-assessment to identify personal responses in conflict
  • Used individually to help participants improve self-awareness around conflict behaviors and in groups for team development
  • Individual report identifies participants’ DiSC® style and their preferred conflict behaviors and priorities; facilitator report provides aggregated team results
  • DiSC® Productive Conflict workshop for intact teams is available on request (PER242)
  • $95 per individual assessment
  • $115 for facilitator report
  • $250 workshop facilitation fee
Everything DiSC® Workplace
  • Self-assessment that measures preferences and tendencies based on four behavioral styles
  • Used individually to help participants explore behaviors that influence interactions at work and in groups for team development
  • Individual report identifies participants’ DiSC® style and the priorities that drive them at work; facilitator report provides aggregated team results
  • Everything DiSC® Workplace workshop for intact teams is available on request (PER107)
  • $70 per individual assessment
  • $115 for facilitator report
  • $250 workshop facilitation fee
FourSight Mindset
  • Self-assessment to identify preferences for stages of the creative process
  • Used individually and in teams to foster creativity and innovation in the problem-solving process
  • Individual report identifies participants’ problem-solving preferences; group report provides aggregated team results
  • FourSight Mindset workshop for intact teams is available on request (PER211)
  • $75 per individual assessment
  • $55 for group profile report
  • $250 workshop facilitation fee
Myers-Briggs Type Indicator (MBTI)
  • Self-assessment designed to identify a participant’s four-letter personality type
  • Used individually to increase self-awareness and in groups for team development
  • Report identifies strengths, potential blind spots, and preferences for work style, communication, and problem-solving
  • Introduction to Type workshop for intact teams is available on request (PER061)
  • $30 per individual assessment
  • $250 workshop facilitation fee
Team Character Inventory
  • Team-level survey assesses six dimensions of team effectiveness: plans and goals; roles; operational procedures; interpersonal relationships; individual strengths; and general effectiveness
  • Survey results are shared at the team level as a catalyst for team development planning
  • No assessment fee
  • Consulting fees determined during project planning
Team Effectiveness Critique
  • Team-level survey assesses nine factors that lead to team development and effectiveness: goals; resources; trust/conflict; procedures; leadership; interpersonal communication; problem solving/decision making; creativity; and evaluation
  • Survey results are shared at the team level as a catalyst for team development planning
  • No assessment fee
  • Consulting fees determined during project planning
Thomas Kilmann Conflict Mode Instrument (TKI)
  • Self-assessment to identify personal responses to conflict using a five-mode model
  • Used individually to help participants improve self-awareness and ability to apply appropriate conflict resolution strategies, and in teams to help members work together more effectively
  • Report identifies participants’ preferred conflict resolution style
  • Conflict Resolution with the Thomas-Kilmann Inventory workshop offered twice per year (open enrollment) and is available for intact teams on request (PER203)
  • $25 per individual assessment
  • $250 workshop facilitation fee
    (for intact teams)

 

 

CONTACT THE TEAM

The Team

Lee Williams-Lana

Training Specialist III

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Lynell Hodge

Training Specialist II

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Margie Chusmir

Organization Development Consultant

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UPDATES

Please excuse our mess!

Due to the launch of Knight Vision, including the Workday system implementation and Service Enhancement Transformation (SET), UCF HR is currently in the process of reorganizing our website.

As of July 1, 2022 many of our employee forms are now accessible in Workday Help, and we encourage you to go to Workday first and utilize its search function to find the most up-to-date information. We ask for your patience as we update our website and encourage you to reach out to kNEXT for help navigating at 407-823-NEXT or by visiting knext.ucf.edu.