Skip to main content

HR Learning & Organizational Effectiveness

Current Employees


The mission of the HR Learning & Organizational Effectiveness team, is to collaborate with the UCF community to improve organizational effectiveness and provide access to learning and professional development. Services include:

  • Strategic and Operational Planning
  • Climate and Work Culture Assessment and Planning
  • 360-Degree Assessment and Leadership Coaching
  • Team Assessment and Development
  • Team Retreat Planning and Facilitation
  • Leadership Development
  • Creative Problem Solving
  • Goal Setting
  • Training and Professional Development


UCF believes in BIG opportunities. That’s why the HR Learning & Organizational Effectiveness team has made it our mission to help you be successful at your job, and grow in leadership and responsibility with confidence. Our team is here for you. From in-person training at our Research Park facility and customized services in your department or retreat site to in-depth organization development consultation, we help you by using research-based approaches. Many of our services are free, saving you hundreds of dollars toward professional development. We look forward to working with you!


We collaborate with the UCF community to improve organizational effectiveness, and provide access to learning and professional development.


We are proactive leaders that influence change in support of UCF’s Strategic goals.

Learning Opportunities

HR Learning is your in-house resource for training and professional development. We offer a variety of open-enrollment courses to all UCF staff and faculty, mostly free of charge (see exceptions under specific courses).

View upcoming training in the UCF Events calendar under “Workshop/Conference.”

Open-Enrollment Workshops for All Employees

  • Civility at Work
  • Conflict Resolution
  • Emotional Intelligence
  • Giving & Receiving Feedback
  • Navigating Change
  • Train-the-Trainer

Open-Enrollment Workshops for Supervisors

  • Effective Delegation
  • Ethical Leadership
  • Fostering a Civil Workplace
  • Performance Appraisal Training
  • Performance Management 1.0
  • The Practical Coach™

How to Register for Training

Register for open-enrollment workshops via myUCF. Be sure to receive supervisor approval before registering.

  1. Log onto myUCF ( with your Network ID (NID) and password.
  2. Navigate to Employee Self Service > Learning and Development > Request Training Enrollment.
  3. Search by Course NumberOR Course Name.
  4. Click View Available Sessions.
  5. Click the Session Numberyou want to enroll in (for online courses, select the future session closest to the current date), then click Continue.
  6. Review the information on the Submit Requestscreen, then click Submit.

You will receive a registration confirmation via email. Online courses can be accessed 24/7 by logging into Webcourses (

Training for Teams

Interested in training for your team? For a nominal fee, HR Learning will partner with you to understand your team’s developmental needs and create a customized learning experience. We specialize in the following assessment-based workshops for intact work teams and project teams:

  • Everything DiSC Productive Conflict®
  • Everything DiSC Workplace®
  • FourSight Mindset
  • Myers-Briggs Type Indicator (MBTI)
  • The Leadership Challenge – Leadership is Everyone’s Business

Contact HR Learning for more information.

LinkedIn Learning

LinkedIn Learning is an online learning platform that offers training in a wide range of topics to help you achieve your personal and professional goals. Explore over 12,000 courses and 5,000 video tutorials from industry experts and leaders, all in one place. LinkedIn Learning is available to all UCF students, faculty, and staff. Click here to access UCF’s LinkedIn Learning page.

LinkedIn Learning also provides curated course “playlists” that provide learning paths on specific topics. Click here to learn more.

Diversity, Inclusion, and Equity Workshops and Presentations

UCF’s Office of Diversity and Inclusion offers a broad spectrum of courses and certification programs to the UCF community. Click here for information about ODI’s workshops and certificates.

UCF Continuing Education

UCF Continuing Education provides fee-based learning opportunities to the UCF community, the greater Orlando area, and beyond. With more than 400 online courses, numerous certification programs, and various professional development workshops, Continuing Education is a go-to resource for your professional development.


Leadership Development

To help you build your leadership skill and reach your goals as a leader, we offer training, tools, and support services.

Leadership Training

HR Learning offers open-enrollment workshops targeted to supervisors, including:

  • Effective Delegation
  • Ethical Leadership
  • Fostering a Civil Workplace
  • Giving & Receiving Feedback
  • Performance Appraisal Training
  • Performance Management 1.0
  • The Practical Coach™

Performance Management Certification

Complete the following four courses in a 18-month period and earn a “Performance Management” certificate.

  • Giving & Receiving Feedback
  • Performance Appraisal Training
  • Performance Management 1.0
  • The Practical Coach™

Leadership Development Series

HR Learning is in the process of designing new leadership development series for Fall 2021 launch.

Leadership Consulting Services

We offer a variety of custom services to help leaders improve individual and organizational effectiveness.

Contact us for a free consultation for strategic and operational planning; employee engagement and climate surveys; leadership assessment and one-on-one coaching; team development; and retreat planning.


Consulting Services

For team, department, and division leaders

What We Do

Our team works with UCF leaders to plan and implement strategies that improve effectiveness in the workplace. We use a planned, collaborative, research-based process that is formally referred to as organization development.

We will help you set project goals and develop a plan for your team.  We’ll collaborate with you to identify the best options to enhance your team’s success.  Training is one of the strategies used in the OD process, but a change in planning, processes, work climate, or other strategies may also help propel your work group toward excellence.

Our consultation services are free of charge.   For facilitation and implementation, we agree on a fee prior to any project launch.

Services Offered

  • Strategic and operational planning
  • Assessment and action planning for teams, work culture, and employee engagement
  • 360° assessment and coaching for leadership development
  • Planning and facilitation for retreats, meetings, and team alignment (vision, mission, and goals)
  • Referrals for executive coaching

Please reach out for your free consultation.  [email protected]


Leader Readers Book Club

The Leader Readers Book Club brings UCF leaders together to meet and discuss a featured leadership-related book. Each one-hour session includes a reflection on the book, how it applies to us at UCF, and action planning strategies around the specific topic.

Four leadership-related books will be featured annually, with one discussion session per book. Participants are to read the book before attending the respective session.

Questions about the Leader Readers Book Club can be sent to [email protected].

2021 Leader Readers Flyer

Leadership Charging Zone
(For Supervisors)

The Leadership Charging Zone will feature bi-monthly sessions where attendees take a quick dive into timely supervisory topics. Each session will be conducted in a flash- lasting no more than 30 minutes. The lightening rounds will be followed by an optional 15-minute peer-to-peer networking and/or peer to peer coaching opportunity. Participants must register for the courses to receive course credit and to gain access to the virtual sessions which will be held in Zoom.

Questions about the Leadership Charging Zone (for supervisors) can be sent to [email protected].

The Team

Lee Williams-Lana

Training Program Coordinator

Margie Chusmir

Organization Development Consultant

Patty Farris

Associate Director



  • Are virtual classes available?

    To view courses that are offered virtually, visit the Events at UCF calendar and filter by “Workshop/Conference.”

  • How do I access LinkedIn Learning?
  • How do I know what training is available?

    Visit the Events at UCF calendar and filter by “Workshop/Conference.”

  • How do I register for training courses?

    Click here to view registration instructions.

  • How do I view my training summary?
  • Is there a cost to attend training?

    Most open enrollment workshops are free. For courses that require an assessment, a fee will apply.

  • Is training available for groups or teams?

    Yes. To request a consultation, contact HR Learning & Organizational Effectiveness at [email protected] or (407) 823-0440.

  • What kinds of courses are available through LinkedIn Learning?

    Click here to view a sampling of courses.

  • What training is required for new employees?

    Visit the New Employee Information page on the Human Resources website.

  • Where are training sessions held?

    In-person workshops are held in the HR offices located in Research Park at 3280 Progress Drive, Suite 100.