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HR Learning & Organizational Effectiveness

Current Employees

Important Learning & Organizational Effectiveness Updates

Please note that due to the implementation of Workday, enrollment in HR Learning courses and New Employee Orientation sessions will be paused from June 24 through July 7. We encourage you to learn more about our course offerings by viewing the calendars below:

For detailed course information, see our HR Learning Catalog.


The mission of the HR Learning & Organizational Effectiveness team, is to collaborate with the UCF community to improve organizational effectiveness and provide access to learning and professional development. Services include:

  • Strategic and Operational Planning
  • Climate and Work Culture Assessment and Planning
  • 360-Degree Assessment and Leadership Coaching
  • Team Assessment and Development
  • Team Retreat Planning and Facilitation
  • Leadership Development
  • Creative Problem Solving
  • Goal Setting
  • Training and Professional Development


UCF believes in BIG opportunities. That’s why the HR Learning & Organizational Effectiveness team has made it our mission to help you be successful at your job, and grow in leadership and responsibility with confidence. Our team is here for you. From in-person training at our Research Park facility and customized services in your department or retreat site to in-depth organization development consultation, we help you by using research-based approaches. Many of our services are free, saving you hundreds of dollars toward professional development. We look forward to working with you!


We collaborate with the UCF community to improve organizational effectiveness, and provide access to learning and professional development.


We are proactive leaders that influence change in support of UCF’s Strategic goals.

Learning Opportunities

The HR Learning and Organizational Effectiveness team provides professional development opportunities for university employees. We encourage you to learn more about our course offerings by viewing the calendars below:

For detailed course information, see our HR Learning Catalog.

Open-Enrollment Workshops for All Employees

  • Civility at Work
  • Conflict Resolution
  • Emotional Intelligence
  • Giving & Receiving Feedback
  • Navigating Change
  • Train-the-Trainer

Open-Enrollment Workshops for Supervisors

  • Effective Delegation
  • Ethical Leadership
  • Fostering a Civil Workplace
  • Performance Appraisal Training
  • Performance Management 1.0
  • The Practical Coach™

How to Register for Training

To register for courses and get more course information (such as location and cost), follow the instructions below.

  1. Go to and select “Workday.”
  2. Sign in with your NID credentials.
  3. In the search bar at the top of the Workday screen, type “Browse Learning Content” and select “Browse Learning Content” from the search results.
  4. Search for the course by entering the course number or course name in the catalog search bar; you can narrow the search by using the filters on the left side of the screen.
  5. For digital (online) courses:
    • Select the desired course and click “Enroll.”
    • On the next screens, click “Submit” and “Done.”
  6. For blended (in-person) courses:
    • Click “Select Offering.”
    • Select the desired offering and click “OK.”
    • On the next screens, click “Submit” and “Done.”

Training for Teams

Interested in training for your team? For a nominal fee, HR Learning will partner with you to understand your team’s developmental needs and create a customized learning experience. We specialize in the following assessment-based workshops for intact work teams and project teams:

  • Everything DiSC Productive Conflict®
  • Everything DiSC Workplace®
  • FourSight Mindset
  • Myers-Briggs Type Indicator (MBTI)
  • The Leadership Challenge – Leadership is Everyone’s Business

Contact HR Learning for more information.

LinkedIn Learning

LinkedIn Learning is an online learning platform that offers training in a wide range of topics to help you achieve your personal and professional goals. Explore over 12,000 courses and 5,000 video tutorials from industry experts and leaders, all in one place. LinkedIn Learning is available to all UCF students, faculty, and staff. Click here to access UCF’s LinkedIn Learning page.

LinkedIn Learning also provides curated course “playlists” that provide learning paths on specific topics. Click here to learn more.

Diversity, Inclusion, and Equity Workshops and Presentations

UCF Office of Diversity Education and Training offers a broad spectrum of courses and certification programs to the UCF community. Click here for information about workshops and certificates.

UCF Continuing Education

UCF Continuing Education provides fee-based learning opportunities to the UCF community, the greater Orlando area, and beyond. With more than 400 online courses, numerous certification programs, and various professional development workshops, Continuing Education is a go-to resource for your professional development.


Leadership Development

To help you build your leadership skill and reach your goals as a leader, we offer training, tools, and support services.

Leadership Training

HR Learning offers open-enrollment workshops targeted to supervisors, including:

  • Effective Delegation
  • Ethical Leadership
  • Fostering a Civil Workplace
  • Giving & Receiving Feedback
  • Performance Appraisal Training
  • Performance Management 1.0
  • The Practical Coach™

Performance Management Certification

Complete the following four courses in a 18-month period and earn a “Performance Management” certificate.

  • Giving & Receiving Feedback
  • Performance Appraisal Training
  • Performance Management 1.0
  • The Practical Coach™

Leadership Development Series

For All Employees:

Lightning Lunch-n-Learn
Lightning Lunch-n-Learns are one-hour sessions that run 11:30 a.m. – 12:30 p.m. on a bi-monthly basis. This year, the focus is on wellness, with sessions facilitated by our Employee Assistance Program provider, Health Advocate. Learn more about sessions and dates.

The Respectful Dialogue Discussions Mini-Series
The Respectful Dialogue Discussions Mini-Series will encompass four 45-minute sessions that will assist attendees with improving their ability to communicate to targeted workplace audiences more effectively. In addition, the topics covered will better equip attendees to handle conflict, build on their communications skills, and assist with confronting situations with more ease. Learn more about sessions and dates.

Leader Readers Book Club
The Leader Readers Book Club brings UCF leaders together to meet and discuss a featured leadership-related book. Each one-hour session includes a reflection on the book, how it applies to us at UCF, and action planning strategies around the specific topic.

Four leadership-related books will be featured annually, with one discussion session per book. Participants are to read the book before attending the respective session. Leader Readers Flyer

Questions about the Leader Readers Book Club can be sent to [email protected].

For Supervisors:

UCF Resources for Supervisors
The UCF Resources for Supervisors series is a three-part series where supervisors get the opportunity to learn about various university offices, their functions, and the services they provide. Learn more about the series and upcoming dates.

Leadership Charging Zone (For Supervisors)
The Leadership Charging Zone will feature bi-monthly sessions where attendees take a quick dive into timely supervisory topics. Each session will be conducted in a flash- lasting no more than 30-45 minutes. The lightning rounds will be followed by an optional 15-minute peer-to-peer networking and/or peer to peer coaching opportunity. Participants must register for the courses to receive course credit and to gain access to the virtual sessions which will be held in Zoom.

Questions about the Leadership Charging Zone (for supervisors) can be sent to [email protected].

Leadership Consulting Services

We offer a variety of custom services to help leaders improve individual and organizational effectiveness.

Contact us for a free consultation for strategic and operational planning; employee engagement and climate surveys; leadership assessment and one-on-one coaching; team development; and retreat planning.


Consulting Services

For team, department, and division leaders

What We Do

Our team works with UCF leaders to plan and implement strategies that improve effectiveness in the workplace. We use a planned, collaborative, research-based process that is formally referred to as organization development.

We will help you set project goals and develop a plan for your team.  We’ll collaborate with you to identify the best options to enhance your team’s success.  Training is one of the strategies used in the OD process, but a change in planning, processes, work climate, or other strategies may also help propel your work group toward excellence.

Our consultation services are free of charge.   For facilitation and implementation, we agree on a fee prior to any project launch.

Services Offered

  • Strategic and operational planning
  • Assessment and action planning for teams, work culture, and employee engagement
  • 360° assessment and coaching for leadership development
  • Planning and facilitation for retreats, meetings, and team alignment (vision, mission, and goals)
  • Referrals for executive coaching

Please reach out for your free consultation.  [email protected]


The Team

Lee Williams-Lana

Training Program Coordinator

Margie Chusmir

Organization Development Consultant

Patty Farris

Associate Director



Please excuse our mess!

Due to the launch of Knight Vision, including the Workday system implementation and Service Enhancement Transformation (SET), UCF HR is currently in the process of reorganizing our website.

As of July 1, 2022 many of our employee forms are now accessible in Workday Help, and we encourage you to go to Workday first and utilize its search function to find the most up-to-date information. We ask for your patience as we update our website and encourage you to reach out to kNEXT for help navigating at 407-823-NEXT or by visiting