Employee Assistance Program

The Employee Assistance Program, provided by Aetna Resources for Living, is there to help, in strictest confidence, when the stresses of life, family, and finances become too great.
The University recognizes that at times personal problems away from the work scene interfere with an employee’s work performance and has established an Employee Assistance Program (EAP) to offer regular employees (EAP services are not provided to OPS employees) and immediate family members who live in their household (as defined by the State Health Insurance Program) an opportunity to resolve any personal problem which may jeopardize either personal well-being or work performance. The University has contracted with an independent professional firm, Aetna Resources for Living, which specializes in confidential consultations to provide services at no charge to eligible employees and family members.
Through the EAP, employees are provided with experienced, professional counselors who help with virtually all types of personal problems, such as financial, alcohol/drug abuse, psychological, job burnout, stress, child concerns, marital issues, and adult dependent care.
UCF makes this service available to eligible employees and family members so that they can take action to resolve problems before they get out of hand. Total confidentiality and anonymity is provided to those who call the EAP directly for consultation. In fact, no two UCF employees will ever be scheduled such that they would see each other in the EAP waiting rooms.
Employees are encouraged to learn more about the EAP and make use of this program if they or an immediate family member of their household would like professional help in dealing with a personal problem. The Username and Password are both ‘UCF’ at Aetna Resources for Living or you may call (800) 272-7252.
A TDD phone number is available which will be directly answered by a counselor. The number is 1-888-883-2017. They also have VCO and HCO capabilities. Please only use this number if you are hearing or speech impaired.

  • EAP Benefits Overview: English/Spanish
  • EAP Debt Management Credit Counseling
  • EAP Financial Services
  • EAP Legal Services
  • EAP Webinars
    To access the online Employee Assistance Program Orientation video which describes all the benefits offered, click here.