Due to a People First system outage, the state’s annual open enrollment period for eligible employees to change insurance benefit options has been extended through Friday, November 10, 2017 at 6 p.m. ET.

Effective 11/6/2017, we have been advised that the People First website is fully restored.

People First does not anticipate any additional service issues with the system, however, if employees are unable to access the People First system for any reason, the People First Service Center is fully staffed and prepared to assist with benefits enrollment or other system functions via phone at 1-866-663-4735. Service Center hours are Monday through Friday, 8 a.m. to 6 p.m. ET.

While Friday is an observed holiday and many offices may be closed, the People First Service Center will remain open and available to answer questions and assist with enrollments on that day.

Questions can be directed to Benefits@ucf.edu or 407.823.2771.

What You Need to Know

The fall benefits Open Enrollment period is scheduled for Monday, October 16 through Friday, November 10, 2017.

The Open Enrollment period is the only time of the year when benefits-eligible employees can elect to enroll, change, add, or drop coverage and/or dependents from their benefits plans, unless you experience a Qualified Status Change (QSC). The Division of State Group Insurance (DSGI) provides an Open Enrollment period each year to give all enrollees an opportunity to review available benefit plans and make changes for the following year. Open Enrollment usually takes place during the Fall of the year and coverage elected is effective January 1 of the following year.


2018 Plan Year Changes

  • Your HMO Plan option for 2018 may have changed. Please verify that your current HMO is available in your area for the 2018 plan year. In the event your HMO Plan option has changed and you fail to make an election, you will be automatically enrolled into the HMO plan available based upon your home mailing address.
  • Assurant is now Sun Life. This name change does not impact the coverage offered.
  • Dental Options have changed. Several dental plans are ending. Those plans include: Ameritas Plan (4064), Human Plan (4004), Humana Plan (4054), and UnitedHealthcare plan (4014). If you have any of those plans you will need to make a new plan choice. New dental plans will be available through Ameritas and MetLife. Each company will offer three different levels of PPO coverage. The plans were designed to ensure open network access and a range of coverage options for state employees and their eligible dependents.
  • Occupational Therapy services are a covered benefit beginning January 1, 2018. Services must be for conditions resulting from a physical or mental illness, injury, or impairment. For the State Employees’ PPO Plan, coverage is limited to 21 treatment days during any six-month period; for the State Employees’ HMO Plan, coverage is limited to 60 visits per injury. 
  • Medication Synchronization (Med Sync) allows you to save time and reduce the number of trips to your retail pharmacy by requesting that your retail pharmacist “synchronize” all your medication refills so you can pick them all up on the same day. Med Sync is optional, not required and allowed once per year.
  • Vision Premiums have changed. New premiums are included in your Annual Benefits Statement.
  • At the end of 2018, members will be allowed to carryover up to $500 of unused healthcare flexible spending account (FSA) and limited purpose FSA money into the next plan year. The “Grace Period” for incurring claims into the next calendar year will be eliminated for the healthcare FSA and limited purpose FSA. Please note that the change to allow a carryover does not apply to the dependent care FSA, and the dependent care FSA will still have the “Grace Period” for incurring claims into the next calendar year.
  • For 2018, the health savings account (HSA) contribution maximum for employees enrolled in single coverage is $3,450, including the state’s contribution. The family coverage HSA contribution is $6,900. That is an increase of $50 for individual limits and $150 for family limits for the 2018 plan year.
  • New Live Chat feature is available in the FSA & HSA Information Portal in People First. Now with a click of your mouse you can chat with a Chard Snyder customer service representative. Anything you might call in or email about, you can also take care of using Live Chat Representatives, who are available to chat Monday through Friday 8 a.m.to 5 p.m. ET.
  • OPS employees are now eligible to enroll in the healthcare FSA and the limited purpose FSA.
  • The Division of State Group Insurance (DSGI) is contracting with a private company to perform a Dependent Eligibility Verification Audit (DEVA) to determine whether dependent(s) are eligible to participate in the State Group Insurance Program. The audit will begin on December 1, 2017, and will require subscribers to respond to any requests for documentation to verify dependent(s) eligibility. Enrollees may remove ineligible dependents at any time prior to December 1, 2017, by calling People First at 866-663-4735 or online during Open Enrollment.

Open Enrollment Informational Session Presentation

Dental Plan Comparison

What can you do to get ready?

  • Research benefits options by visiting the State of Florida myBenefits Open Enrollment website and by contacting the insurance companies directly if you have specific questions about coverage, network access and other benefits.
  • Employees enrolled in state benefit plans should have their People First ID ready if you plan to access the People First website to view/update your benefits. If you do not have your People First ID, contact the People First Service Center at (866)-663-4735.
  • Know your People First password. Passwords expire every 90 days for your protection. See the People First Frequently Asked Questions (Question #8) for how to reset your password quickly, if needed.
  • Watch for state Open Enrollment packets to arrive from People First by mid-October. Make sure to review your personalized benefits statement carefully.
  • Attend the Benefits Fair on Friday, October 27 in the Student Union Pegasus Ballroom from 9:00 a.m. to 2:00 p.m.

Please note that if you do not make any changes during Open Enrollment, the benefits shown on your Benefit Statement received from People First will remain in effect for all of 2018, unless you make changes allowed by a QSC event.

Open Enrollment Information Sessions

The Human Resources Benefits Section will host Open Enrollment Information sessions to provide an overview of the open enrollment process as well as benefit changes for the upcoming 2018 plan year:

UCF employees may register via myUCF for one of the Open Enrollment Information sessions by following these steps:

myUCF > Employee Self Service > Learning and Development > Request Training Enrollment > Search by Course Number > BEN001

*If you cannot attend any of the informational sessions at the scheduled time, a recorded version of the 10/10/17 Human Resources session will be posted one day following the session on this page.

Benefits Fair

UCF’s annual Benefits Fair, which features UCF’s benefits and retirement vendors, will be held on Friday, October 27 from 9:00 a.m. to 2:00 p.m. in the Student Union Pegasus Ballroom.

The Benefits Fair is an opportunity for employees to meet with the representatives from the various plan providers and ask questions before making benefits changes for the following year.

  • An annual parking permit and UCF football tickets will be raffled off in addition to other prizes!
  • Free Chair Massages & Much More!

For a printable Benefits Fair flyer, click here.

Enrollment Appointments

The UCF Human Resources Benefits Section offers an insurance enrollment lab to assist employees in completing their insurance enrollments. During these one-on-one sessions, key features of the benefits plans can be compared and issues can be addressed, which need to be considered when making election decisions.

The sessions are available by appointment only. To make an appointment, please call or email the Human Resources Benefits section:

Call:                (407) 823-2771

Email:             Benefits@ucf.edu

Information for OPS Employees

OPS employees who worked an average of 30 hours or more per week from 10/3/16 to 10/2/17 will be offered an opportunity to participate in the Annual Open Enrollment (OE) period. Employees determined eligible by People First will receive a communication prior to OE which provides information on plan details, cost, and instructions on how to enroll. New elections or changes made to existing benefits during this period will take effect beginning Jan. 1, 2018.

OPS employees determined ineligible (worked less than 30 hrs/week when measured from 10/3/16 to 10/2/17), will not be able to participate in the OE period. If measured ineligible, but currently enrolled in benefits, coverage(s) will terminate at the end of the calendar year. A packet will be sent by People First regarding options to continue insurance under COBRA which would begin on Jan. 1, 2018, once active coverage has ended.

If you have additional questions about OPS eligibility, please contact People First at (866)-663-4735.

Additional Information