Dates and Time: Wednesday May 22, 2008 8:30am-5:00pm; Wednesday May 28, 2008 8:30am-5:00pm; Wednesday June 4, 2008 8:30am-5:00pm; AND Wednesday June 112008 8:30am-5:00pm.

Due to the sensitive nature of the information provided in this series, we will limit registration to only those who currently supervise University Employees.

This 32-hour program introduces the day-to-day aspects of supervision, as well as the basics of effective management practices and techniques. Normally designed to meet once a week for 8 hours, the series also can be configured to meet other departmental scheduling requirements. The series is open to all UCF faculty and staff, with the only cost being a one-time $50 materials fee charged to each participant’s department.

Core components of this interactive, hands-on series are:

• The Leader's Role: Focus on leadership roles, qualities, effective management styles, and strengthening cultural diversity.

• Personalities at Work/MBTI: Recognizing and effectively managing the various behavior styles that affect the workplace. This workshop is based on the Myers-Briggs Type Indicator.

• Workplace Communication: A discussion of the fundamental skills of communication, plus a special focus on how to communicate assertively.

• Coaching and Counseling: Developing a positive attitude within the team. Also introduces an effective coaching model.

• Business Writing: Provides a review of the basics of written communication.

• Employment Law: Provides an understanding of the various laws affecting the workplace, and how to legally and responsibly respond to various situations surrounding those laws.

• Time Management: An in-depth look at time management and how personal planning, scheduling, and prioritizing can add to productivity. Also includes some tips for delegating, and how to deal with common "time wasters."

• Leadership and Customer Service: An introduction to the customer service initiative on campus and the role leaders play in ensuring service excellence.

• Constructive Discipline/Performance Appraisals: Focuses on using progressive discipline as an optimum management tool; provides an understanding of specific UCF rules and procedures. Provides a review of UCF's Performance Appraisal procedure. Also covers the merits of setting goals, tracking performance, and evaluating fairly.

• Team Building: Learn to give employees the responsibility and the authority to work more effectively as individuals and as diverse team members.

• Interviewing Certification: Learn the UCF hiring process, and how to utilize behavioral interviewing techniques, while practicing affirmative action and avoiding discrimination.

Location:
OD & Training Room
University Tech Center, Suite 360

Return to the Calendar.

Note: Most of the forms on this site are in PDF format, unless otherwise indicated, and require Adobe's Acrobat Reader, which you can obtain from the following link: